Privacy

At mistercasinouk.co.uk, this summary explains MrQ's handling of player data. It describes the casino's practices rather than assigning those practices to this site.

Information MrQ collects

MrQ collects registration and contact details, identity documents and evidence of payment ownership. Its records can include income information, bank statements, account transactions, game activity and use of safer gambling tools.

Device information includes network identifiers, browser details and location data. Support interactions, telephone recordings, survey responses and relevant social media messages may also be recorded. MrQ may obtain information from verification providers, public sources and exclusion registers.

Purposes and sharing

MrQ uses data to run accounts, process payments, verify eligibility and prevent financial crime. Other purposes include responding to enquiries, assessing gambling harm, meeting regulatory duties and improving services. The stated legal grounds include contractual needs, legal obligations, consent and legitimate interests.

Recipients may include group companies, payment providers, verification services, game suppliers and communications platforms. Regulators, law enforcement, professional advisers and parties involved in a business transfer may also receive information. MrQ requires appropriate protection from service providers. Transfers beyond the UK and EU require the safeguards or other permitted grounds described in its policy.

Retention and rights

MrQ retains information for its original purpose and applicable legal or regulatory requirements. Dispute handling and enforcement of policies can also affect retention. The policy does not give one fixed period for every record.

Player rights include access and correction, with deletion, processing restrictions and portability available in qualifying circumstances. Players can object to direct marketing and certain other processing, withdraw consent and exercise rights concerning significant decisions made solely by automated processing. Requests go to MrQ, which may need identity evidence. Privacy complaints can also go to the Information Commissioner's Office.

Marketing choices

MrQ bases marketing on consent. Change preferences through the account profile or use an email unsubscribe option. Ending promotional messages does not stop essential service or legally required communications. Withdrawing consent does not undo processing that was lawful before withdrawal.