Terms and conditions

At mistercasinouk.co.uk, this page summarises MrQ's casino terms. The rules described here concern your relationship with MrQ when registering, making payments and playing. Read MrQ's complete terms before opening an account, together with the policies and game rules that form part of that agreement.

Operator and licence

Tek Fox Ltd operates MrQ. For residents of Great Britain, its gambling services are licensed and regulated by the Gambling Commission. MrQ's operator has Commission account number 60629. This identifies MrQ's operator rather than an owner of mistercasinouk.co.uk.

MrQ's terms use the law of England and Wales. If translated wording conflicts with the English version, MrQ gives the English text priority. Substantial changes are communicated through the registered account email and at the next login. Players who disagree with updated terms should stop playing.

Eligibility and registration

MrQ requires players to be 18 or older. This summary concerns customers in Great Britain. MrQ requires players to be located within the United Kingdom and to observe any gambling restrictions that apply where they are playing.

Register personally with accurate information about yourself. You must have the capacity to enter the agreement and use games for personal entertainment. MrQ does not permit registration for a company or gambling on someone else's behalf. Players must not play while affected by drugs or alcohol.

MrQ prohibits changing personal details to bypass exclusion checks or conceal an additional account. Keep your information current and tell its support team when details change. Some details can also be changed within your account.

One account and secure access

MrQ permits a single account per player. Additional accounts can be closed, with winnings and rewards cancelled under its duplicate account rules. Deposits already spent are not refunded. The detailed duplicate account provision allows the remaining balance to be returned, subject to the rules on prohibited activity.

Keep your password private and prevent other people from accessing your account. MrQ makes the player responsible for account use. Contact its support team immediately if you suspect someone else has gained access. Forgetting a password calls for account recovery rather than a second registration.

Accounts cannot be sold or passed to another player. MrQ also prohibits transfers of account money between players.

Verification and financial checks

Before deposits or gambling are allowed, MrQ checks your identity, address and age. Registration information can be checked by authorised providers against available databases. If electronic checks do not settle the matter, MrQ may request documents.

Further checks can take place throughout the account relationship. Requested evidence may concern identity, payment ownership, income or the origin of deposited money. MrQ may restrict deposits and withdrawals until these checks are satisfactorily completed. Failing to provide requested documents within a reasonable period can lead to suspension or closure.

MrQ may also assess financial vulnerability and affordability. The credit-related checks described in its terms leave a soft record without affecting your credit score.

Deposits and payment ownership

MrQ requires payment methods to belong to the player and bear their name. Deposits must come from personal funds. Money belonging to another person or a business is prohibited, including money from your own business account. Borrowed funds and money supplied by someone else are also excluded.

Credit card funding is prohibited, including credit card money routed through an electronic wallet. MrQ may request evidence that you own any registered payment method. Misuse can result in account closure, cancelled winnings and retention of affected balances.

MrQ uses external payment providers and does not impose a deposit processing fee. Gambling can consume deposited money immediately, and money already used in games cannot be returned as a refund.

Withdrawals

MrQ's normal minimum withdrawal is £10. If your cash balance falls below that amount, its support team can handle a request for the whole balance. Payments must have cleared, required checks must be complete and relevant investigations may delay release.

Where possible, withdrawals return through the method used to deposit. Payment goes only to the registered player. An alternative method may require ownership evidence. Manual reviews and enhanced checks on larger withdrawals can cause delays.

MrQ does not normally charge for withdrawal processing. An exceptional transfer arranged when its usual methods cannot be used may carry an administration charge. Its help centre provides method-specific limits and processing information.

Promotions and rewards

MrQ applies both its general terms and the conditions of each promotion. The general terms take priority if they conflict. Promotional prizes and winnings are cash, without a wagering requirement, although the minimum withdrawal still applies.

Regulatory duties and safer gambling concerns can prevent participation or completion. Misusing offers can lead to cancelled promotional winnings, restrictions on future offers or suspension. Changes to an offer apply to later participants, while existing participants remain under their original offer conditions.

Closure and complaints

Players can ask MrQ support to close an account. MrQ aims to act promptly, but losses before closure remain the player's responsibility. Remaining funds are returned unless withholding is permitted. Balances of 99p or less are retained unless specifically requested. Returning players must seek reopening of their original account.

MrQ can suspend or close accounts and may withhold funds connected with prohibited activity. Suspended balances are inaccessible during suspension.

Submit complaints promptly in writing to MrQ support. MrQ aims to acknowledge them within 24 hours and resolve them within eight weeks. If more time is needed, it explains the delay and gives an expected response point.

An unsatisfactory outcome or a complaint unresolved after eight weeks may be referred to the Independent Betting Adjudication Service. Its role requires reasonable efforts to complete MrQ's internal process and a deadlock between the parties.